01
Introduction
Emaan.pk ("Emaan", "we", "us" or "our") designs and sells premium 925 sterling silver jewellery — rings, necklaces, bracelets, earrings and pendants — to customers across Pakistan. This Privacy Policy explains what information we collect when you visit emaan.pk, place an order, contact our support team or subscribe to our updates, and what we do with that information.
We ask for as little as we need. Everything we collect exists to complete your order, protect your payment, answer your questions or improve the store. We do not sell your information, and we do not share it with anyone who is not directly involved in fulfilling your purchase.
By using emaan.pk you agree to the practices described here. If you do not agree with any part of this policy, please stop using the website and contact us so we can address your concern.
We are committed to protecting your personal information. Only the details required to deliver your jewellery are ever collected.
02
Information We Collect
We collect information in two ways: what you give us directly when you order or get in touch, and what your browser sends automatically when you visit the site.
Personal Information
Details you provide at checkout, in your account or when contacting support.
- Name
- Email
- Phone
- Billing Address
- Shipping Address
- Order Information
Technical Information
Details your device shares automatically so the store loads and works correctly.
- IP Address
- Browser
- Device
- Cookies
- Analytics
- Website Usage
We keep order records for as long as required for warranty, exchange, accounting and tax purposes. Marketing contact details are kept only until you unsubscribe.
03
How We Use Your Information
Each purpose below is a reason we hold your data. If a purpose no longer applies, we stop using the data for it.
Order Processing
Confirming your purchase, preparing your piece and issuing your invoice.
Shipping
Passing your delivery address and phone number to our courier partner.
Customer Support
Answering questions about sizing, care, exchanges and delivery status.
Payment Verification
Matching a bank transfer or card payment to the correct order.
Fraud Prevention
Identifying suspicious orders and protecting both you and our store.
Marketing (optional)
Sending new collections and offers — only if you opt in, and you can stop any time.
Website Improvement
Understanding which pages and products need work, using aggregated statistics.
Legal Compliance
Meeting tax, accounting and record-keeping obligations under Pakistani law.
04
Payment Information
We accept bank transfer and card payments through trusted payment gateways. When you pay by card, your card details are entered directly on the payment gateway's secure page — not on emaan.pk — and are encrypted end to end.
We never see or store your full card number, expiry date or CVV. We only receive confirmation that a payment was successful, along with a reference number to match it to your order.
Payments are encrypted using secure technologies. Your full card number is never stored on our servers.
05
Sharing of Information
We share the minimum necessary information with a small number of partners, each of whom is bound to use it only for the service they provide to us.
Shipping companies
Your name, delivery address and phone number are shared with our courier so your parcel can be delivered and you can be contacted about it.
Payment gateway
Payment processors receive the transaction details they need to authorise and settle your payment securely.
Government and legal requirements
We disclose information where we are legally obliged to — for example a valid order from a court, tax authority or law enforcement agency in Pakistan.
Technology providers
Our hosting, email and analytics providers process data on our behalf, under contract, solely to keep the store running.
Your information is never sold, rented or traded to third parties for their own marketing.
06
Cookies
Cookies are small files stored by your browser. Some are essential — without them your cart would empty every time you changed pages. Others are optional and help us understand how the store is used.
Types of cookies used on emaan.pk
| Type | What it does | Essential |
|---|
| Shopping cart | Remembers the items you have added so your selection survives page changes and checkout. | Yes |
| Preferences | Stores choices such as recently viewed pieces and whether you are signed in. | Yes |
| Analytics | Counts visits and page views in aggregate so we can see which collections perform. | No |
| Performance | Helps us measure loading speed and detect errors across devices. | No |
You can clear or block cookies in your browser settings at any time. Blocking essential cookies will prevent the cart and checkout from working correctly.
07
Data Security
We protect your information with layered technical and organisational measures.
SSL encryption
Every page of emaan.pk is served over HTTPS, so information travelling between your browser and our site cannot be read in transit.
Encrypted storage
Account passwords are stored as one-way hashes. Sensitive records are encrypted at rest and in our backups.
Secure servers
Our hosting is firewalled and monitored, with security patches applied promptly and regular off-site backups.
Access controls
Only authorised team members can view customer records, each with the least access their role requires.
No system can promise absolute security. If a breach ever affects your personal information, we will notify affected customers and act to contain it without delay.
08
Your Rights
The information we hold is yours. You can exercise any of the following at any time.
Request your data
Ask for a copy of the personal information we hold about you and how it is being used.
Update your data
Correct your name, address, phone number or email — in your account, or by writing to us.
Delete your data
Ask us to erase your account and marketing details. Invoices we are legally required to retain will remain on file.
Contact support
Raise a concern about how your information is handled and receive a written response.
To make a request, email info@emaan.pk from the address linked to your order. We verify identity before acting on any request and respond within 30 days. Unsubscribing from marketing is instant — use the link at the bottom of any email.
09
Third-Party Services
Emaan.pk is built on established platforms and works with selected service providers. Each has its own privacy policy governing the data it handles.
Third-party services used by Emaan.pk
| Service | Role | Data involved |
|---|
| WooCommerce | Store, cart and order management | Order and account details |
| Elementor | Page building and layout | No customer data collected |
| Google Analytics | Aggregated traffic statistics, if enabled | Anonymised usage data |
| Payment gateway | Card authorisation and settlement | Payment details, handled on their systems |
| Courier partners | Delivery across Pakistan | Name, address, phone number |
We are not responsible for the practices of external websites you reach through links from our store. We encourage you to read their policies before sharing information with them.
10
Children's Privacy
Emaan.pk is intended for adults. We do not knowingly collect personal information from anyone under 18, and orders should be placed by a parent or guardian on a minor's behalf.
If you believe a child has provided us with personal information, contact info@emaan.pk and we will delete the record promptly.
11
Policy Updates
We review this policy as our store, payment methods and services change. When we update it, the revised version appears on this page with a new "last updated" date at the top.
For significant changes — a new payment gateway, a new category of data, or a change in who we share information with — we will notify registered customers by email before the change takes effect. Continuing to use emaan.pk after an update means you accept the revised policy.
12
Contact Us
Questions about this policy, or about the information we hold on you? Reach us directly.
This policy is governed by the laws of the Islamic Republic of Pakistan, including the Prevention of Electronic Crimes Act 2016 and applicable consumer protection legislation. Any dispute arising from it is subject to the exclusive jurisdiction of the courts of Lahore, Punjab.
