shipping policy
Free nationwide delivery across Pakistan via TCS, 2–7 business days depending on location.
Policy
Shipping Policy
Every Emaan.pk order ships free, anywhere in Pakistan, via TCS. This page explains where we deliver, how long it takes, and what to do if something doesn't arrive as expected.
Shipping Areas
Emaan.pk currently ships to all cities and towns across Pakistan — from major metros to smaller towns served by our courier partner.
We do not currently offer international shipping. If you're ordering from outside Pakistan, please get in touch and we'll let you know if an exception is possible.
Shipping Cost
Every order placed on Emaan.pk ships completely free, anywhere in Pakistan — no minimum order value required.
Free Shipping on every order, nationwide, no minimum spend.
Courier Partner
All Emaan.pk orders are dispatched through TCS, one of Pakistan's most trusted courier networks, chosen for its reach and reliable handling of valuable parcels.
Jewellery is securely packaged before handover to protect it in transit, and every shipment is insured against loss or damage while in TCS's custody.
Order Processing Time
Orders are processed and handed over to TCS within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You'll receive a confirmation once your order has been dispatched.
Estimated Delivery Timeline
Once dispatched, delivery times depend on your location:
Major cities — Lahore, Karachi, Islamabad, and other large urban centres.
Smaller towns and remote areas, depending on TCS network coverage.
These are estimates, not guarantees. Public holidays, weather, and regional disruptions can occasionally extend delivery times beyond our control.
Order Tracking
Once your order is dispatched, you'll receive a TCS tracking number by email or WhatsApp, which you can use to follow your shipment's progress directly on the TCS website or app.
If you haven't received a tracking number within 2 business days of ordering, please reach out to our support team.
Delayed or Lost Shipments
If your order hasn't arrived within the estimated window, here's what happens:
Contact our support team
Share your order number and we'll check the latest status with TCS on your behalf.
We trace the shipment
If it's genuinely delayed, we'll give you an updated estimate and keep you posted.
If it's confirmed lost
We'll send a replacement at no extra cost, or issue a full refund — your choice.
Contact Us
Questions about shipping, or checking on an order in transit? Reach us directly:
This Shipping Policy works alongside our Terms & Conditions. Delivery estimates are provided in good faith based on TCS's standard service levels and are not guaranteed arrival dates.